06 Scorecards and Complaints Expectations Fecha(Required) MM slash DD slash YYYY Nombre(Required) First Last Which of these would be a fair customer complaint?(Required) Schedule changes; the client demanded areas that are not approved. The condition of the house was beyond the scope of our service. Items from the cleaning checklist were omitted; the employee does not follow the instructions indicated in the job notes. What would be an unfair customer complaint?(Required) The customer complains about the cost of the service; there was an issue with the scheduling. Additional services were completed as indicated in the job notes. The employee arrived late and did not notify the office. In the scorecards, what does the color green indicate?(Required) 97% and this is a wow and excellent. 94% - 96% this is a good job. 90 al 93% minimum standard. What are the consequences of not meeting the minimum rating standard?(Required) Return to training as many times as needed until improvement is shown. Written warning and a one-month probationary period. Immediate termination. What is the allowed number of complaints?(Required) 3 complaints each quarter. 3 complaints each month. 6 complaints every 3 quarters.