16 Technician Communication Protocol Fecha(Required) MM slash DD slash YYYY Nombre(Required) First Last What would be one of the recommendations we should make before contacting the office?(Required) Communicate directly with the client, check if you are at the correct address. Try to resolve the issue, read the notes before entering the client's house. All answers are correct. When would it be appropriate to call the office?(Required) When the client does not answer, and 10 minutes have passed, and after trying all possible actions. All answers are correct. If there is a language barrier between the employee and the client, if the job is beyond the scope of our services. If there is a safety concern, it is considered an urgent matter. When should we send a text message to the office?(Required) If I have a safety-related issue. When it's about payment or routes and you need to talk to the manager, forgetting a material, forgetting to clock in and out. Any other issue that can wait. When my routes are very long and I am driving for more than 30 minutes.